LEARN MORE ABOUT MEDIATION

What is mediation?

Mediation is a voluntary and confidential process. It helps people resolve disagreements and disputes. With the help of am impartial mediator, people negotiate their own solution to problems. Mediators assist people in reaching agreements they can live with and that are right for them. Often, people are able to develop a better ability to communicate with each other after experiencing the mediation process.

Who are the mediators?

The mediators are volunteers who have been trained to help people negotiate disagreements. They are trained in the mediation process, negotiation and communication skills, and facilitation and conflict resolution techniques. Often, the presence of a mediator helps people discuss their differences more easily than they could on their own. Mediators make difficult conversations productive.

What happens at mediation?

The coordinator and the mediator will explain the process in more detail. Basically, the mediator will meet with all participants and get a general understanding of each person’s perspective of the dispute. The mediator will help people focus on issues and explore possible solutions. Sometimes s/he may also meet privately with each person. The mediator is not like a judge. S/he does not tell people what to do and has no power to make decisions. If the participants come to an agreement, the mediator will help them put it in writing.

What is the cost?

There is no established fee for mediation services. Donations in any amount are greatly appreciated in order to help maintain this program in the community.

How do I arrange a mediation?

Call MCC at 781-631-8273, and ask for the Mediation Coordinator.